Refund Policy
Refund policy
applicable only for – Duplicate Transactions.
If you accidentally made a duplicateTransaction for the same services, please contact us within 30 minutes of Transaction made.
Post 30 minutes, No Refunds.
If verified, Refunds will be Credited to your Original payment method within 5–7 business days.
Nazra Software Solutions
At Nazra Software Solutions, we aim to deliver high-quality software, web development, and IT solutions to our clients. Since our work involves significant time, planning, and resources, our refund policy is designed to be fair and transparent.
1. General Policy
Payments made for services are considered final once the project has commenced.
Refunds are not offered for completed or partially completed projects, as our services involve labor, planning, and use of technical expertise.
2. Project Cancellation
If you choose to cancel the project before work has started, a full refund of the advance payment will be issued.
If the project is in progress, the refund will be prorated, and you will be billed for the portion of work already completed.
If the project is fully delivered, no refunds will be provided.
3. Non-Refundable Items
Refunds will not be provided for the following:
Domain name registrations or renewals
Hosting services
Third-party tools, plugins, or software licenses purchased on your behalf
Completed development/design work
4. Quality Concerns
If you are not satisfied with our work:
You must notify us in writing within 7 days of delivery.
We will review your concerns and, if valid, offer revisions or fixes at no extra cost.
Refunds will only be considered if we are unable to deliver the agreed-upon scope of work.
5. Payment Disputes
All disputes regarding payments or refunds must be raised within 15 days of the transaction.
Beyond this period, payments will be considered final and non-refundable.
6. How to Request a Refund
To request a refund, please contact us with:
Project details
Invoice/transaction ID
Reason for the refund request
📧 Email: info@nazrasoftware.com
📞 Mobile: +91 9359736387
Our team will review your request and respond within 10 working days.
7. Policy Updates
Nazra Software Solutions reserves the right to update this Refund Policy at any time. The most recent version will always be available upon request.